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Warranty & Returns


We provide a 12-month warranty for all products that have been purchased from Australian Furniture warehouse.

The Warranty period commences from the date of collection or delivery of the goods.

This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”).

The benefits provided in our Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

This Warranty does not cover products used for commercial purposes.

Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock, ex-display or products that have a defect which has been drawn to the customer’s attention before the purchase of the product.

The Warranty will not apply if:

- The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.

- Its normal wear and tear.

- Damage occurring during your own transporting of the goods (collection).

- Insignificant or minor variations in dimensions, colour, grain or finish.

Returns & Exchanges

We want you to be satisfied with your purchase. If you change your mind, you may return the product to us within 30 days of the date you received it, and we will issue you with a store credit or process an Exchange.

Products returned for an Exchange must be in its original packaging. This means you have not used, assembled, damaged, or washed the product.


  • You decide you cannot afford the item after placing the order.
  • The product does not fit into your house or the space you were looking to place the item.
  • Gift cards
  • Mattresses
  • Products sold as seconds, floor stock, ex-display
  • Products assembled on delivery or installed by us or our contractors
  • Delivery fees are non-refundable

    How Do You Claim The Warranty?

    For any warranty inquiries please complete the contact form via our 'Contact Us' page, making sure to include your order number, a description of the issue, and pictures or video of the product. Alternatively, please contact us via email on 

    Changes to Terms and Conditions and to Site, Australian Furniture Warehouse reserves the right to modify or change the terms of use of this site with or without notification.