At Australian Furniture Warehouse, our priority is ensuring your purchase arrives safely and to your satisfaction. Our delivery service is more than just transporting your items - it's our commitment to customer satisfaction.
Standard Delivery Information:
- Orders are typically delivered unassembled and in boxes, unless specified otherwise.
- *Adelaide only - While we cannot provide specific delivery times, we can confirm a two-hour delivery window for the day of delivery. Our team will contact you on the day of delivery for further reassurance.
- *Australia excluding Adelaide - We will provide you with a tracking number where you can see that status of your order and an ETA. In most cases, orders are delivered within 24 to 48 hours after dispatch. Please note that interstate orders are delivered Monday to Friday 9am to 5pm.
- Please note that standard delivery doesn't cover the following:
- Deliveries requiring more than 2 personnel.
- Deliveries requiring access over fences, balconies, or above ground level.
- Deliveries that will exceed 20 minutes.
- Deliveries over 5 cubic meters.
- Locations with restricted vehicle access or specific time requirements.
- Inform us of any specific delivery needs. We would be happy to assist with any particular requirement although special deliveries may incur additional fees.
- Missing your scheduled delivery window on the agreed-upon day may result in additional fees.
- If you're unable to accept your delivery within 14 days from the scheduled ready date, storage fees may apply. Ensure you provide us with all contact details, including a mobile number.
- Adelaide: $95 to $145, based on location.
- Melbourne: $150 to $195, based on location. *Particular deliveries are subject to surcharges if above a certain cubic size and weight.
- For other locations within Australia or oversized orders, contact us at email@example.com or call us on 1300 251 607 to get a quote.
Collections (Click & Collect)
- Collections are only available in Adelaide from our warehouse at 80 Grove Avenue, Marleston 5033.
- Products available in our warehouse are usually ready for collection within 24 hours of order placement.
- After receiving your Collection Confirmation Email, you have 14 days to collect your products. Uncollected items after this period may incur storage fees.
- Collections are available from Tuesday to Saturday, 10:00 AM - 4:00 PM. No collections available on Sunday or Monday.
- Bring along your Collection Confirmation Email and a valid ID during pickup. You may be required to sign upon collection.
- If someone else or a courier company is collecting on your behalf, please let us know so the order can be collected hassle-free.
For any inquiries, email us at firstname.lastname@example.org or call on 1300 251 607.
Australian Furniture Warehouse reserves the right to modify or amend this shipping policy at any time without prior announcement. It is advised to review our policy before placing an order for the latest updates.